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Contact numbers
Life Assurance
Address
Madhvani Building, 2nd Floor
Plot 99 - 101, Buganda Road, Kampala, Uganda
Tel No.
256 414 233 794Fraud Hotline.
0800 200 160Email Address
General Insurance
Address
Madhvani Building, 2nd Floor
Plot 99 - 101, Buganda Road, Kampala, Uganda
Tel No.
(0312) 246 500Email Address
Do you have an inquiry, feedback or complaint?
Please submit the below details together with your compliant, inquiry or feedback.
- Name, Address and Contact Details
- Nature of complaint
- Specific department, if possible
- Description of complaint
- How are complaints handled?
Once the complaint is received, Liberty shall acknowledge receipt of the complaint within twenty four (24) hoursAll complaints will be resolved within seven (7) working days.
Life Assurance
Address
Madhvani Building, 2nd Floor
Plot 99 - 101, Buganda Road, Kampala, Uganda
Tel No.
+256 414 233 794Fraud Hotline.
+256 312 304 000Email Address
General Insurance
Address
Madhvani Building, 2nd Floor
Plot 99 - 101, Buganda Road, Kampala, Uganda
Tel No.
(0312) 246 500Email Address
Claims Escalation
If no resolution has been reached within forty five (45) working days from the date the complaint has been filed, you are entitled to refer the matter to the Insurance Regulatory Authority (IRA).
It is good to note that the IRA will only consider complaints which the Liberty has attempted to resolve but has failed or that the complainant is not satisfied with the outcome.
Liberty Life Assurance (U)Ltd and Liberty General Insurance (U)Ltd is committed to delivering the best possible service to our customers and all of staff have been informed of our complains handling procedures.
To understand our claims process Click here
For Health Cover visit https://www.libertyhealth.net/uganda/en/ or email uganda@libertyhealth.net
Branches
Liberty Life and General Head Office
Madhvani Building, Buganda Road, Kampala- Uganda, Plot 99-101
+256414233794 , +256312246500
Afri courts Building - Life Assurance Agency office
Africourts building, Buganda Road, Kampala- Uganda
0393000010
Afri courts Building - General Insurance Agency office
Africourts building, Buganda road, Kampala - Uganda
0200970070
Jinja Branch - Life & General office
Arcade 82- Madhvani Building, Kutch Road - Jinja, Uganda
+256752588775
Mbarara Branch - Life Assurance
Mbarara, Uganda
-
Mbarara Branch - General Insurance
Stanbic Bank Building - Ntare Road, Mbarara, Uganda
+256393000266
Kakiira Work Site - Life Assurance
Kakiira, Uganda
-
Kisenyi Motor 3rd Party outlet - General Insurance
Kisenyi Bus terminal - Kampala, Uganda
+256702881005
Haojin-Eri bikes Motor 3rd Party outlet
Ndeeba, Uganda
+256772206093
Prestige Outlets for Motor 3rd Party
All Prestige branches across Uganda
0392880190
Jumia Station-Master Plaza
Master Plaza-Kampala Road, Kampala, Uganda
+256789239642