Contact numbers
Life Assurance
Madhvani Building, 2nd Floor, Plot 99-101, Buganda Road, Kampala, Uganda
General Insurance
Madhvani Building, 3rd Floor, Plot 99-101, Buganda Road, Kampala, Uganda
Health Cover
Madhvani Building, Plot 99-101, Buganda Road, Kampala, PO Box 22938, Kampala, Uganda
(walk in visits and to submit paper claims)
operationsuganda@libertyhealth.net
(general queries, pre-authorisation, claims submission)
Do you have an inquiry, feedback or complaint?
Please submit the below details together with your compliant, inquiry or feedback.
- Name, Address and Contact Details
- Nature of complaint
- Specific department, if possible
- Description of complaint
- How are complaints handled?
Once the complaint is received, Liberty shall acknowledge receipt of the complaint within twenty four (24) hoursAll complaints will be resolved within seven (7) working days.
Claims Escalation
If no resolution has been reached within forty five (45) working days from the date the complaint has been filed, you are entitled to refer the matter to the Insurance Regulatory Authority (IRA).
It is good to note that the IRA will only consider complaints which the Liberty has attempted to resolve but has failed or that the complainant is not satisfied with the outcome.
Liberty Life Assurance (U)Ltd and Liberty General Insurance (U)Ltd is committed to delivering the best possible service to our customers and all of staff have been informed of our complains handling procedures.
To understand our claims process Click here
For Health Cover visit https://www.libertyhealth.net/uganda/en/ or email uganda@libertyhealth.net
Branches
Liberty Life and General Head Office
Madhvani Building, Buganda Road, Kampala- Uganda, Plot 99-101
Afri courts Building - Life Assurance Agency office
Africourts building, Buganda Road, Kampala- Uganda
Afri courts Building - General Insurance Agency office
Africourts building, Buganda road, Kampala - Uganda
Jinja Branch - Life & General office
Arcade 82- Madhvani Building, Kutch Road - Jinja, Uganda
Kisenyi Motor 3rd Party outlet - General Insurance
Kisenyi Bus terminal - Kampala, Uganda